Miriam's Garden
Terms & Conditions
Covid-19
If you are at risk we will leave your items on your doorstep and knock on your door before stepping back.
We will not enter any property during deliveries and exchanges must always be made outside,
this is to protect both our customers and ourselves from harm and from spreading the current virus.
*In no circumstance are our staff required to enter your property for any reason and if you try to insist we reserve the right to cancel your order.*
If you would like to be extra cautious we also recommend cleaning your hands after you touch your items for the first ten days of ownership to help reduce any possible spread of the virus.
If you have any particular needs or any questions please let us know we would be glad to help any way we can.
Invoices
Once you have received an invoice with payment methods provided you may consider your order booked and reserved.
Invoices will only be given through the website, if you would like a hand written one please let us know well in advance before we are due to deliver your order,
alternatively we can send you a screenshot of your receipt through our shop's Ecwid app.
No Items will be handed over before payment is received.
Security
We do not keep any more than £50 in cash in the office at any time and we do not bring change with us, therefore if you need any change please give us advance notice before your delivery is due. this is for the safety of our team and that of our customers.
Information Given
All Information given is researched to the best of our knowledge and given to you as a guide only, in no way should researched facts given by us be taken as medical advice, we recommend you research your plants to get to know them better so you can care for them appropriately. If you believe any information given is false please let us know so we can rectify any faults, thank you.
Please note it is possible to be allergic to certain plants, if you have sensitive skin please check with your doctor before ordering if you aren't sure if you should buy a certain plant, it's better to be safe than sorry!
Out of Stock
If you would like an item that has sold out or if you are searching for plants we don't have yet please contact us through the Facebook page or message us on 07517935502 and we will get back to you as soon as we can.
We reserve the right to change stock prices & offers based on cost and availability without prior notice or reason at any time, this will not effect prices of orders you have already placed.
Any plants we need to repot into a bigger pot that is in stock will have a price increase added to cover the cost of time spent repotting, the new larger pot used and the new compost included.
Stock & Colours are Subject to Availability. All Offers are Valid only on the products specific to their batch code or price range, once they run out the offer will no longer be available.
Retail Supply
Discounts offered to businesses can only be used on our base price and does not include any offer we give to our customers, you may purchase as a customer to resell but no special discounts will be given on top of the ones already available and you will need to stick to the minimum purchase quantity of trays needed as our supplier may require per item.
You must not sell your plants at a lower value than we do, we like to keep selling friendly and give every seller a fair chance to make money on their sales, anyone who sells their plants for less will be permanently banned from reselling our items in the future, we reserve the right to delete your account in such case without prior notification.
Retail discounts are only available on our supplied plants & handmade gifts, message us or view our Facebook page for the latest plants in stock for a personalized business quote.
Plant Prices
Plant Prices are all researched to make sure we are below the usual RRP price found on other online stores, due to having to buy our stock from our suppliers and needing to pay 20% tax first before we sell them to our customers, as a small company we cant afford to hand out individual discounts so please don't ask us if we can sell you our plants for cheaper as we already sell them at an affordable price and we kindly deliver them locally for free!
We reserve the right to change stock prices & offers based on cost and availability without prior notice or reason at any time, this will not effect prices of orders you have already placed with us.
(we may receive similar products from different suppliers who have a different price range and therefore we will charge our price according to their prices)
Return & Refund Policy
Once you receive an invoice your order is booked with us. All items must be checked for satisfaction during delivery, if you claim stock is damaged after accepting your delivery we will not be liable for refunds or replacements and any given will be entirely due to our goodwill and discretion.
To Return an item/order, you must notify us within 48h of receiving your order and we must receive your return within 14 days or we will not be able to accept your return to process your refund.
Refunds will always be given by bank transfer so please supply us with your details when requested.
All Returns must be given in the same state it was sold to you, if they are damaged we do not accept any responsibility or liability for that item and will not offer any store credits or refunds for ruined plants or stock.
Gift cards can only be returned and refunded for full monetary value within 2 weeks of the purchase date, the same as any item that isn't personalized.
We will always describe stock & availability to the best of our knowledge, if you receive different items than what you had hoped for, but did not say what you needed specifically and could be interpreted differently, we will not accept any liability for unreasonable disappointments.
Personalized items cannot be returned as they can't be resold with someone elses details on it! bare this in mind before purchase.
Reduced/ Clearance
If you buy reduced stock or plants with faults, you buy your plants with the full knowledge they may need a full year or more to recuperate, we reduce those plants for a reason so please do not ask a little business for free items because your reduced/clearance plant hasn't grown the way you wish it to immediately, if you are unsure please don't buy them as they are in clearance for a reason and you will be told why they are in clearance if you view the description.
These Plants will usually go back up for sale once healthy again.
Allergies
If you have sensitive skin and you aren't sure if you will be allergic to any varieties of plants we sell please don't buy them, Always consult your Doctor first before you purchase any plants.
Your health is our number 1 priority, please don't buy plants you may be allergic to or may cause you or your skin harm. All Information given is researched to the best of our knowledge and given to you as a guide only, in no way should researched facts given by us be taken as medical advice, we recommend you research your plants yourself to get to know them better so you can care for them appropriately.
If you believe any information given is false please let us know so we can rectify any faults, thank you.
Gift Cards
Please note all gift cards have an expiry date, if you do not use your gift card by the date given upon purchase you will no longer be able to spend your gift card funds so please ensure you check your expiry date upon purchase.
Refunds on gift cards are available by request up to two weeks after your purchase.
Please note we are not required to refund you if you no longer wish to purchase any of our products after a month has passed since you have bought your gift card,
it is your responsibility to know which products we sell and when before you purchase a gift card with us our company is constantly evolving its products and cant be responsible for past availability. Gift cards are only able to be used via our website unless you give us advance notice, you can purchase from one of our store placements such as boggle hole in Harrogate & Northallerton.
Quotes / Editing
All Quotes are given upon request, please send us a message if you would like a personalized quote.
If you are hiring our editing services, please pay your bill after each shift worked, we will message you to let you know how much we are owed,
upon completion of a project you will receive a full receipt.
All Login & password information you share with us will be classed as strictly confidential.
Late Payments
All payments are due on or before the point of delivery, any outstanding payments of 3 days or more may incur a 5% daily charge if payment hasn't been made in full. It is the responsibility of the person ordering to pay for their bill. Please do not order until you are able to clear your bill.
Privacy
We will not sell any of your information to anyone. The only time your information may be accessed by anyone other than ourselves is during database or website changes/ updates and any social media that demand shared info upon signup, such as fb terms & conditions for connecting our store and such. In no way are we to voluntarily share your personal information for any other reason than company improvement. Although different social media we are partnered with may have their own rules and regulations, the information we receive when you place an order is strictly only accessible to people working or helping the company Miriam's Garden and it is strictly against our policy to pass on any of your information to anyone by our hand, any future employee found to be in breech of this is breaking company policy and accepts full responsibility for any leakage of personal information such as addresses, email or payment details.
We take our customers privacy very seriously and in no way shape or form is their information to be passed on to any second or third parties by any staff member under the Miriam's Garden Company.
Disclaimer & Resin Products
Resin care must be followed, replacements and refunds will not be issued after item is received in good condition.
☼ RESIN CARE INSTRUCTIONS ☼ Remove your resin jewelry when: applying lotion, perfume, hairspray or other beauty products showering or swimming washing hands (if wearing a resin ring) cleaning with harsh chemicals For ashtrays:
- Do not put out cigarettes/Rollies/etc. directly on the resin surface unless you want it to have a burn mark, it is also possible for the resin to be flammable so do not leave resin makes near an open flame unattended. I recommend keeping a coin in the ashtray to put out whatever you’re smoking on. Ashing into the ashtray is fine and should wipe off clean without a problem.
- Occasional polishing and proper storage in a box or bag is recommended when necessary to keep your items in the best shape possible.
You can coat your jewelry in a thin coating of varnish or clear nail polish if you wish. This will act as an extra layer of protection against wear, water, and chemicals.
- Do not allow your resin jewelry to become extremely cold or hot. For example, don't leave it in a car on a hot day. If it gets hot, it will become malleable and sticky and can cause harm to your skin - just lay the item on a flat surface and allow to cool to room temperature before handling excessively.
- Resin can yellow over time due to exposure to UV light. To further avoid discoloration, do not leave resin items in direct sunlight for prolonged periods. Resin can be cleaned with a mild soap and water & dry with a flat towel unless the surface has a painted design in which case you should definitely put a varnish coating onto the design before it needs cleaning.
- The best way to restore resin's shine is to use a plastic polish. Do not microwave and do not put resin items in the dishwasher.
- Resin once solid can shatter much like glass, so make sure not to bang your resin makes against any surfaces
and bare in mind resin products are NOT suitable for children due to the materials used and due to the possibility of it shattering into sharp pieces if not handled appropriately.
We use Epoxy resin for most of our gift creations, all items are left to cure for a minimum of 2 full days before they are put up for sale to ensure no chemical leakage and so it is as 'surface safe' as possible. Creations are only heat resistant if stated on the item, please keep any artwork away from excessive heat, If you have any questions please don't hesitate to ask, if you have any skin allergies please let us know before buying any resin products. Please note these are Handmade and not factory made so they will have their own quirky faults depending on which medias are used.
Please read the online disclaimer above carefully before purchasing resin products.
If you suffer from any skin allergies please message us before buying any products.
Wholesale & Supply
if you would like us to supply your shop with products regularly please contact us privately, we will need proof you are an established business owner and are in the retail sector to access the ability to purchase products at a cheaper price. if you live outside of our local area you will need to collect your plants from us or arrange a suitable delivery arrangement.